Knowledge grounding
Connect your help center, policies, product data and past conversations. Answers are written from those sources, and every reply shows which document it came from.
AI customer experience
AI customer experience agents that answer, qualify and support
One agent for every customer interaction. It runs support, sales and product guidance on the channels your customers already use, keeps every answer tied to your own content, and hands over to a human when the conversation deserves one.
Grounded in your own contentHuman handover when it mattersLive in days, not quarters
under 2sFirst reply
24/7Coverage on every plan
5Channels, one agent
100%Answers with a source
Build
Configure the agent your customers meet first
Pick an industry to load a sample knowledge base, choose where the agent answers, and set the tone it should hold.
Industry
Answering as web chat, concise and friendly
Signed-in accounts without an active plan are taken to pricing instead of the console. Nothing you type here leaves your browser.
vReading your knowledge sources
vDrafting answer policies
vWiring escalation routes
vConnecting channels
vPublishing the agent snapshot
1.9sFirst reply
72%Resolved without a human
4.8/5Customer rating
Build one agent, then keep it honest
A customer facing agent is only as good as the content behind it and the rules around it. The platform holds both, so a new channel never means a new script.
Answer policies
Decide what the agent may promise, which topics it must verify, and when it should slow down instead of guessing. Policies apply to every channel at once.
Actions and handover
Let the agent look up an order, change a plan or open a return, then pass the conversation to the right queue with a transcript and a short summary.
Channel deployment
Publish one agent to web chat, an in-app widget, email, WhatsApp and voice. Context follows the customer between channels.
Answer quality reporting
See what customers asked, what the agent answered, which sources it used and where it got stuck, so the next week of work is obvious.
Roles and audit history
Separate builder, reviewer and analyst access, keep a history of every change to an agent, and see who published what.
Three agents, one shared brain
Support, sales and product guidance ask different questions of the same knowledge. Start with the one that hurts most and add the others without rebuilding anything.
Support agent
Answers the repeatable 60 per cent of tickets, resolves order and billing questions end to end, and escalates anything sensitive with context attached.
- Order, delivery and return handling
- Billing and subscription questions
- Escalation queues with transcripts
Sales agent
Qualifies visitors while the interest is still warm, answers pricing and fit questions from your own material, and books the meeting for the right team.
- Plan and fit recommendations
- Qualification questions in chat
- Handover to a human seller
Product guidance agent
Walks people through setup, explains limits against their real usage, and turns repeated confusion into product feedback for your team.
- Onboarding and first-run help
- Limits, quotas and configuration
- Documentation gap reporting
From your existing documentation to a live conversation
Four steps, none of which require a new content team or a migration project. Most teams are answering real questions in the same week.
Load the truth
GroundPoint the agent at the pages, policies and product data you already maintain, then review the extracted answers before anything goes live.
Set the policies
ShapeChoose the tone, the topics that need care, the limits of what can be promised, and the exact moments a human should take over.
Turn on the channels
LaunchStart on the channel with the most repetition. The same agent picks up email, messaging and voice without being built again.
Read the answers
ImproveReview what was resolved, what was escalated and what went unanswered, then fix the source or the policy instead of adding scripts.
Everywhere your customers already are
The conversation starts in one place and finishes in another. The agent carries the context, the sources and the open actions with it.
Web chatOn your site, in your own type and colour.
In-app widgetInside the product, with account context.
EmailAnswers the first reply, triages the rest.
VoiceSame knowledge, spoken and transcribed.
WhatsApp and messagingWhere customers already talk to you.
Agent assistDrafts answers for your own team.
Teams that live on repeat questions
The pattern is the same in every industry: a small set of questions asked a very large number of times, with a few that genuinely need a person.
- Where is my order, changed addresses, returns
- Size, stock and compatibility questions
- Seasonal spikes without new headcount
- Plan limits, billing and upgrade paths
- Setup and integration walkthroughs
- Trial qualification before a human calls
- Account and payment status questions
- Declined transaction explanations
- Strict escalation with a full audit trail
- Scheduling, rescheduling and reminders
- Coverage and preparation questions
- Clinical topics routed to staff, never answered
Security and data
A customer conversation is not the place to improvise
The agent only ever answers from the sources you connected, and everything it did is traceable afterwards. Access is limited to the people who need it, and removing your data is a request, not a project.
Encrypted in transit and at restTraffic is served over TLS and stored records are encrypted by the database and object storage behind the service.
Your content stays yoursKnowledge sources and conversations are used to answer your customers. They are not sold, and they are not used to train third party models.
Least privilege accessGoogle sign-in only, role based permissions for builders and reviewers, and an audit history of every published change.
Retention you controlSet how long transcripts are kept, export them when you need them, and delete an entire workspace on request.
Two plans, monthly or annual
Both plans include the grounding, the policies and every channel the agent needs. The difference is how much conversation you run and how many people shape it.
Pro
$19/ month
For a first agent on one or two channels.
- One live agent
- Up to 1,000 conversations a month
- Web chat, in-app widget and email
- Knowledge grounding with citations
- Human handover and transcripts
Business
Most popular$49/ month
For teams running every channel from one agent.
- Unlimited agents and reviewers
- Up to 5,000 conversations a month
- Every channel, including voice and WhatsApp
- Answer quality reporting and exports
- Escalation routing and audit history
Annual billing is two months cheaper than paying monthly. See the full plan comparison for credits, limits and cancellation.
Frequently asked questions
What the agent is, where it works, and what happens when it should stop talking.
What is an AI customer experience agent?
It is a conversational agent trained on your own help center, policies and product data that answers customer questions in chat, email, messaging and voice, and hands the conversation to a human when it cannot finish the job.
Which channels can one agent cover?
The same knowledge base and answer policies power web chat, an in-app widget, email, WhatsApp and voice, so a customer keeps the same context no matter where the conversation starts.
How does the agent stay accurate?
Answers are grounded in the sources you connect and every reply cites the document it came from. When confidence is low the agent escalates instead of guessing, and unanswered questions are collected for review.
What happens when a customer needs a human?
Escalation rules route the conversation, with the transcript and the agent summary, to the right queue or inbox. The agent keeps working on the low risk volume in the meantime.
Do I need a subscription to try the console?
The console on the home page is an interactive preview that runs in your browser and needs no account. Signing in with Google and starting a real agent requires a paid plan, and accounts without an active plan are sent to the pricing page.
How is billing handled?
Plans are billed monthly or annually through Stripe. You can change plans or cancel from your billing settings, and the change applies at the end of the current period.
Give the first agent your most repeated question
Sign in with Google, pick the channel that hurts most, and watch the agent answer with a source attached. Plans start at $19 a month.
aicustomerexperience.lol is an independent third-party website. It is not affiliated with, endorsed by, sponsored by, or operated by Chatbase, Intercom, Zendesk, Salesforce, or any other customer service platform. The console on this page is an interactive preview that runs in your browser.